Shipping & Returns
We ship our formula via USPS Priority Mail from California, which takes approx. 1-2 days for West Coast Orders and 2-3 business days for orders on the East Coast. Although these are the usually shipping times, the USPS cannot guarantee that your items will arrive within the 3 business days. Sorry at this time we only ship within the U.S.
Please Note: Natural Baby Organics is not responsible for delayed items not arriving within the 3 business days or items that are lost or damaged in transit. If your item is lost or damaged during shipment you are required to contact the USPS and file a claim. Natural Baby Organics will not issue any refunds or replace items that are delayed, lost, stolen, or damaged. We can only ensure that your package was sent.
Local Pick-Up (Appointments Required)
If you live near Hollister, CA you may elect to pick up your formula from my house. Be sure to include that you would like to pick up your order in the “Notes” field on your order form.
In order to maintain the quality and integrity of our inventory we do not accept any returns or exchanges for any reason. Once the formula has left our possession and been shipped we unfortunately cannot cancel or refund the order. Any refused or returned orders will not receive a refund and the customer’s responsible for shipping charges if they would like the item to be re-shipped. Please also be sure that you send us your correct shipping address, NBO will not issue any refunds or pay any return shipping charges for orders that were sent to the wrong address.